Call Center Agent

Vacancy for: Customer Service Department

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Job Description
Answering incoming calls.
Providing efficient service and act as the first point of contact for university telephone callers/inquiries.
Assisting callers by giving advice on different university issues & deal with queries in a responsive, sensitive and professional manner to ensure that best service is provided.
Taking actions when necessary & refer to superiors when an inquiry cannot be dealt with directly.
Contributing to the continuous improvement of the job by developing a customer service system, creating and updating telephone directories & databases.
Making outbound calls & undertake related clerical and administrative tasks.
Fulfilling all duties as communicated by the call center supervisor.
Undertaking any other responsibilities as may be reasonably requested by senior staff to achieve the customer service goals of the GUC.
Communicating with different departments.

Job Requirements
Excellent Arabic and English language skills.
Very good computer skills
Previous experience in customer service or a related field is an asset.
Excellent interpersonal & communication skills with the ability to communicate clearly and effectively
Professional: Friendly, courteous & polite in all situations.
Respectable: Good listener, patient & willing to help others.
Presentable,tactful & flexible.
Agreeable telephone voice in terms of tone, clarity, pronunciation, and diction.
Strong teamwork, troubleshooting & problem-solving skills.
Have the ability to multi-task under pressure & meet deadlines in a fast-paced environment.
Knowledgeable, reliable, dedicated & demonstrates a high level of integrity.
Detail-oriented with excellent organizational skills, accuracy & thoroughness in the documentation

Post Date: Sunday, April 4, 2021

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