Jobs

Undergraduate Registration Specialist

Vacancy for: Student Affairs

Ref Code:

Duties and responsibilities:

The Undergraduate Registration Specialist plays a vital role in ensuring a smooth and efficient academic journey for our undergraduate students. This position is responsible for providing comprehensive registration services, managing student records, and acting as a key point of contact for student inquiries. Under the direct supervision of the Undergraduate Registration Supervisor, the Specialist is expected to proactively identify and address student needs, contributing to a positive and supportive academic environment. We encourage innovative problem-solving and a commitment to continuous improvement within the framework of university policies and procedures.


Student Support & Client Services:

•Serve as the primary point of contact for undergraduate students regarding registration processes, policies, and procedures.
•Provide professional, helpful, and accurate information in response to student inquiries via various channels (in-person, email, phone).
•Guide students through registration, drop/add periods, and re-enrollment processes.

Academic Record Management:

•Efficiently and accurately process student requests related to class and exam absence reporting and excuse submissions.
•Manage the fulfillment of Arabic Language and Religion Studies credential requirements.
•Process and track study group, faculty, and major change requests, ensuring all necessary documentation is complete and approvals are obtained.
•Perform accurate and timely data entry and revision of student registration information within the university's systems, including the graduation portal.
•Administer semester season drop and re-enrollment services in accordance with established timelines and regulations.

Collaboration & Communication:

•Maintain effective communication and build positive working relationships with students, faculty, academic departments, and other university staff members.
•Collaborate with relevant departments to resolve student registration-related issues.
•Contribute to the ongoing development and improvement of Registrar Office processes and services.



Qualifications

Education:

•High School education with English as the primary language of instruction (a must).
•Bachelor’s degree from an accredited university or college (a must).


Skills:

•Excellent command of the English language, both spoken and written.
•Proficient and accurate typing skills in English (Arabic typing proficiency is a plus).
•Strong competency in Microsoft Office Suite (Word, Excel, PowerPoint) and Outlook (email and calendar management).
•Exceptional interpersonal and communication skills, with the ability to interact effectively with diverse individuals in person and over the phone.

Experience:

•Prior knowledge of different high school educational systems.
•Previous experience in the educational or customer service field.
•Familiarity with student information systems or registration software