Jobs

Call Center Agent

Vacancy for: Customer Service Department

Ref Code: III5

Competencies:

Technical Knowledge; Flexibility; Concern for effectiveness; Creativity/innovation; Teamwork; Effective Communication; Concern for accuracy/details; Self-Management/Planning/Time Management; Work under pressure; Persistence; Results Driven; Problem Solving

Job Description:

Handle phone calls, answer incoming telephones while using computer to find requested information and help customers to solve their problems.

• Answer all incoming calls and respond to students’ requests
• Provide inquirers with accurate and complete information
• Identify, research and resolve student's issues using
the computer system
• Follow up on inquiries that are not solved immediately and contact the inquirer.
• Communicate with other departments to resolve problems regarding complains
• Transfer customers calls to appropriate staff

Job Requirements:

• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• High level of Communication skills
• Presentable and has self-confidence.
• Finds pleasure in fulfilling the expectations of inquirers when serving customers

Qualification:

• University Degree in any field.
• 1-3 years of experience as a call center agent
• Very good command English and Arabic is a must; any other language is a plus.
• Very good computer skills (Word, Excel…etc.)